Privacy Policy

Last updated: January 2025

1. Introduction

NavAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password
  • Profile Information: Preferred language, contact preferences
  • Immigration Information: Information you provide through our chat interface and forms
  • Documents: Files you upload to the Service
  • Payment Information: Processed securely through third-party payment processors

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on the Service
  • Device Information: IP address, browser type, operating system
  • Cookies: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process your immigration forms and documents
  • Communicate with you about your account and the Service
  • Provide customer support
  • Send you updates, newsletters, and marketing communications (with your consent)
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Attorneys: If you choose attorney review services, we share relevant information with licensed attorneys
  • Service Providers: Third-party vendors who help us operate the Service (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

  • AES-256 encryption at rest
  • TLS 1.3 encryption in transit
  • Regular security audits and penetration testing
  • Role-based access controls
  • Secure data centers with 24/7 monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time, and we will delete it within 30 days, except where we are required to retain it by law.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Object: Object to certain processing of your information

To exercise these rights, contact us at privacy@navai.com.

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication and security
  • Preferences and settings
  • Analytics and performance monitoring
  • Marketing and advertising (with your consent)

You can control cookies through your browser settings.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy@navai.com
Address: [Company Address]